Contact Centre Supervisor

Lambeth

33,000 + Overtime + Incentive Bonus + 23 Days Holidays + 8 Bank Holidays + Life Insurance + Free 24/7 Gym + Canteen + Associate Equity Plan + Pension

Are you ready to join a fast-paced, high-performing contact centre team where your contribution is valued and rewarded?

Do you want to step into an operational role with opportunities for progression, gaining experience in management and KPIs while working in a supportive, collaborative environment?

This dynamic and friendly company has been established since 1998 and runs a busy contact centre with a team of 29 staff. They focus on operational efficiency, excellent customer service, and natural internal progression. The role offers exposure to a high-volume, fast-moving environment where you can make a real impact and develop your career.

As a Contact Centre Deputy, you will support the day-to-day operations, assist managers with job allocation, handle customer and engineer queries, cover managerial duties when required, and ensure KPIs such as handle rate, conversion, and job dispatch are met. You will also support process improvements and mentor junior team members.

The ideal candidate is proactive, resilient, and thrives in a fast-paced, high-volume environment. You'll have strong communication skills, a positive attitude, and the ability to multitask while maintaining professionalism. Team-oriented and approachable, you enjoy supporting colleagues and contributing to a collaborative, energetic culture. Experience in a contact centre or B2C sales environment is essential, and you're motivated to develop your skills, take on responsibility, and progress within the business.

The Role:

Support daily contact centre operations and managers.
Manage high-volume calls, job allocation, and job dispatch.
Assist engineers with diary management and query resolution.
Cover for managers when required.
Ensure professional complaint handling and achievement of KPIs.

The Person:

Minimum 2 years' experience in a contact centre or B2C sales environment.
Strong communication skills and the ability to handle high-pressure situations.
Flexible, proactive, and resilient in a busy environment.
Team-oriented, approachable, and motivated to contribute to a supportive culture.
Willing to learn processes, systems, and provide managerial cover when required.

Reference Number: (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randleyat Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.